IT Support

It doesn’t matter how much or how little experience you have with computers I can help you find your way around and get you going. All support is offered via remote access through LogMeIn Rescue assist.

An example of the services I offer are:

• Helping you with any new programs or applications you may be using including but not limited to the following;
  • Microsoft Office 365 including; Word, Excel, PowerPoint, Microsoft Teams, Forms, SharePoint and OneDrive
  • G Suite including; Google docs, Google drive, Gmail
  • Collaboration and conferencing software including; Slack, Trello, Zoom, Skype, GoToWebinar, Google Hangouts and Skype for Business;
• Security advice
• Internet issues and WiFi access
• Helping you write a support request to your provider for more complex issues

Business Analysis and Project Management

With 6 years of experience in Business analysis and Project management I can assist you with all aspects of your digital projects.

IT Business Analysis
• Requirements Elicitation & Management
• Facilitation and Workshopping
• Process mapping and management
• Process improvements
• Stakeholder & Vendor Management
• Risk analysis & management
• Disaster recovery & Business Continuity

IT Project Management
• Agile & Waterfall Methodologies
• Scrum & Kanban
• Iteration management
• Service Delivery Life Cycle
• Change management
• Resource management
• Document writing

For more information or quotes please contact me